Activities
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Activity 1
Listen to three conversations between a customer and a customer service representative in a shopping mall. The customer is looking for a shop or facility. Then, listen to the descriptions for each conversation and choose the correct one.
Conversation 1
| A. | ________ |
| B. | ________ |
| C. | ________ |
Answer: ____
| 客 haak3 | |
| 職員 zik1 jyun4 | |
| 客 haak3 | |
| 職員 zik1 jyun4 | |
| 客 haak3 | |
| 職員 zik1 jyun4 | |
| 客 haak3 | |
| 職員 zik1 jyun4 |
Conversation 2
| A. | ________ |
| B. | ________ |
| C. | ________ |
Answer: ____
| 客 haak3 | |
| 職員 zik1 jyun4 | |
| 客 haak3 | |
| 職員 zik1 jyun4 | |
| 客 haak3 | |
| 職員 zik1 jyun4 |
Conversation 3
| A. | ________ |
| B. | ________ |
| C. | ________ |
Answer: ____
| 客 haak3 | |
| 職員 zik1 jyun4 | |
| 客 haak3 | |
| 職員 zik1 jyun4 | |
| 客 haak3 | |
| 職員 zik1 jyun4 | |
| 客 haak3 | |
| 職員 zik1 jyun4 | |
| 客 haak3 | |
| 職員 zik1 jyun4 |
Transcripts with Translation
Conversation 1
| 客 haak3 | 唔好意思。 m4 hou2 ji3 si1. Excuse me. |
| 職員 zik1 jyun4 | 你好，請問有咩幫到你嘅？ nei5 hou2, cing2 man6 jau5 me1 bong1 dou2 nei5 ge2? Hello. May I ask if there is anything that I am able to help you with? |
| 客 haak3 | 請問戲院喺邊層呀？ cing2 man6 hei3 jyun2 hai2 bin1 cang4 aa3? May I ask which floor the movie theater is on? |
| 職員 zik1 jyun4 | 戲院喺第七層。 hei3 jyun2 hai2 dai6 cat1 cang4. The movie theater is on the seventh floor. |
| 客 haak3 | 呢層係邊層嚟㗎？ ni1 cang4 hai6 bin1 cang4 lai4 gaa3? Which floor is this floor? |
| 職員 zik1 jyun4 | 呢層係第六層嚟嘅，你要坐扶手電梯上一層，你可以去嗰邊坐扶手電梯。 ni1 cang4 hai6 dai6 luk6 cang4 lai4 ge3, nei5 jiu3 co5 fu4 sau2 din6 tai1 soeng5 jat1 cang4, nei5 ho2 ji5 heoi3 go2 bin6 co5 fu4 sau2 din6 tai1. This floor is the sixth floor. You need to take the escalator to go up one floor. You can go to that side to take the escalator. |
| 客 haak3 | 好，唔該晒。 hou2, m4 goi1 saai3. Good. [= Okay.] Thank you so much. |
| 職員 zik1 jyun4 | 唔使客氣。 m4 sai2 haak3 hei3. No problem. |
Conversation 2
| 客 haak3 | 喺幾多樓呀…… hai2 gei2 do1 lau2 aa3… What floor is it on… |
| 職員 zik1 jyun4 | 小姐，你好，請問有咩幫到你嘅？ siu2 ze2, nei5 hou2, cing2 man6 jau5 me1 bong1 dou2 nei5 ge2? Miss, hello. May I ask if there is anything that I am able to help you with? |
| 客 haak3 | 我想去超級市場呀，請問超級市場喺幾多樓呀？ ngo5 soeng2 heoi3 ciu1 kap1 si5 coeng4 aa3, cing2 man6 ciu1 kap1 si5 coeng4 hai2 gei2 do1 lau2 aa3? I want to go to the supermarket. May I ask what floor the supermarket is on? |
| 職員 zik1 jyun4 | 超級市場喺地庫，呢度係三樓，前邊有𨋢，你可以搭𨋢落去。 ciu1 kap1 si5 coeng4 hai2 dei6 fu3, ni1 dou6 hai6 saam1 lau2, cin4 bin6 jau5 lip1, nei5 ho2 ji5 daap3 lip1 lok6 heoi3. The supermarket is in the basement. Here is the third floor. There are elevators in front. You can take the elevators to go down. |
| 客 haak3 | 好，唔該晒。 hou2, m4 goi1 saai3. Good. [= Okay.] Thank you so much. |
| 職員 zik1 jyun4 | 唔使客氣。 m4 sai2 haak3 hei3. No problem. |
Conversation 3
| 客 haak3 | 唔好意思。 m4 hou2 ji3 si1. Excuse me. |
| 職員 zik1 jyun4 | 先生，你好，請問有咩幫到你嘅？ sin1 saang1, nei5 hou2, cing2 man6 jau5 me1 bong1 dou2 nei5 ge2? Sir, hello. May I ask if there is anything that I am able to help you with? |
| 客 haak3 | 我揾緊溜冰場呀，溜冰場喺第幾層呀？ ngo5 wan2 gan2 lau4 bing1 coeng4 aa3, lau4 bing1 coeng4 hai2 dai6 gei2 cang4 aa3? I am looking for the ice rink. May I ask what floor the ice rink is on? |
| 職員 zik1 jyun4 | 溜冰場喺三樓。 lau4 bing1 coeng4 hai2 saam1 lau2. The ice rink is on the third floor. |
| 客 haak3 | 呢度係幾多樓嚟㗎？ ni1 dou6 hai6 gei2 do1 lau2 lai4 gaa3? What floor is here? |
| 職員 zik1 jyun4 | 呢度係一樓嚟嘅，你要上兩層。 ni1 dou6 hai6 jat1 lau2 lai4 ge3, nei5 jiu3 soeng5 loeng5 cang4. Here is the first floor. You need to go up two floors. |
| 客 haak3 | 邊度有扶手電梯上去呀？ bin1 dou6 jau5 fu4 sau2 din6 tai1 soeng5 heoi3 aa3? Where is the escalator for going up? |
| 職員 zik1 jyun4 | 直行就有扶手電梯上去。 zik6 haang4 zau6 jau5 fu4 sau2 din6 tai1 soeng5 heoi3. If you walk straight, then there is an escalator for going up. |
| 客 haak3 | 好，唔該晒。 hou2, m4 goi1 saai3. Good. [= Okay.] Thank you so much. |
| 職員 zik1 jyun4 | 唔使客氣。 m4 sai2 haak3 hei3. No problem. |
Activity 2
Listen to two conversations between a customer and a customer service representative in a shopping mall. The customer service representative will give directions on how to get to a shop or facility. Complete the steps.
Conversation 1
| 客 haak3 | |
| 職員 zik1 jyun4 | |
| 客 haak3 | |
| 職員 zik1 jyun4 | |
| 客 haak3 |
Conversation 2
| 客 haak3 | |
| 職員 zik1 jyun4 | |
| 客 haak3 | |
| 職員 zik1 jyun4 | |
| 客 haak3 | |
| 職員 zik1 jyun4 |
Transcripts with Translation
Conversation 1
| 客 haak3 | 唔好意思，請問戲院點去呀？ m4 hou2 ji3 si1, cing2 man6 hei3 jyun2 dim2 heoi3 aa3? Excuse me. May I ask how to go to the movie theater? |
| 職員 zik1 jyun4 | 戲院喺五樓，你可以坐𨋢上去。你首先轉左，跟住直行到去最尾，嗰度有四部𨋢，坐最左邊嗰部𨋢，唔好坐右邊嗰三部𨋢，入到𨋢就撳五字，出咗𨋢就轉右，直行到去盡頭就係戲院。 hei3 jyun2 hai2 ng5 lau2, nei5 ho2 ji5 co5 lip1 soeng5 heoi3. nei5 sau2 sin1 zyun3 zo2, gan1 zyu6 zik6 haang4 dou3 heoi3 zeoi3 mei5, go2 dou6 jau5 sei3 bou6 lip1, co5 zeoi3 zo2 bin6 go2 bou6 lip1, m4 hou2 co5 jau6 bin6 go2 saam1 bou6 lip1, jap6 dou3 lip1 zau6 gam6 ng5 zi6, ceot1 zo2 lip1 zau6 zyun3 jau6, zik6 haang4 dou3 heoi3 zeon6 tau4 zau6 hai6 hei3 jyun2. The movie theater is on the fifth floor. You can take the elevator to go up. First, turn left. And then, walk straight to the end. There are four elevators there. Take the leftmost elevator. Don’t take the three elevators on the right. When you have gone into the elevator, then press 5 [the floor selection button]. When you have gone out of the elevator, then turn right. If you walk straight to the end, then it is the movie theater. |
| 客 haak3 | 好，唔該晒。 hou2, m4 goi1 saai3. Good. [= Okay.] Thank you so much. |
| 職員 zik1 jyun4 | 不如我帶你去坐𨋢吖。 bat1 jyu4 ngo5 daai3 nei5 heoi3 co5 lip1 aa1. Let me take you to go to take the elevator. |
| 客 haak3 | 好呀，唔該晒。 hou2 aa3, m4 goi1 saai3. Good. Thank you so much. |
Conversation 2
| 客 haak3 | 唔好意思。 m4 hou2 ji3 si1. Excuse me. |
| 職員 zik1 jyun4 | 太太，你好，請問有咩幫到你嘅？ taai3 taai2, nei5 hou2, cing2 man6 jau5 me1 bong1 dou2 nei5 ge2? Madam, hello. May I ask if there is anything that I am able to help you with? |
| 客 haak3 | 請問呢度有冇超級市場㗎？ cing2 man6 ni1 dou6 jau5 mou5 ciu1 kap1 si5 coeng4 gaa3? May I ask if there is a supermarket here? |
| 職員 zik1 jyun4 | 有呀，超級市場喺地下，你可以搭扶手電梯落去。首先你直行，之後轉右，搭中間嗰條扶手電梯落去。落到去地下就直行到去最尾，轉左就係超級市場。 jau5 aa3, ciu1 kap1 si5 coeng4 hai2 dei6 haa2, nei5 ho2 ji5 daap3 fu4 sau2 din6 tai1 lok6 heoi3. sau2 sin1 nei5 zik6 haang4, zi1 hau6 zyun3 jau6, daap3 zung1 gaan1 go2 tiu4 fu4 sau2 din6 tai1 lok6 heoi3. lok6 dou3 heoi3 dei6 haa2 zau6 zik6 haang4 dou3 heoi3 zeoi3 mei5, zyun3 zo2 zau6 hai6 ciu1 kap1 si5 coeng4. Yes, the supermarket is on the ground floor. You can take the escalator to go down. First, walk straight. And then, turn right. Take the middle escalator to go down. When you have gone down to the ground floor, then walk straight to the end. If you turn left, then it is the supermarket. |
| 客 haak3 | 好，唔該晒。 hou2, m4 goi1 saai3. Good. [= Okay.] Thank you so much. |
| 職員 zik1 jyun4 | 唔使客氣。 m4 sai2 haak3 hei3. No problem. |
Activity 3
Form a pair. Make six conversations based on the notes below. In each conversation, A (the customer) will ask B (the customer service representative) how to get to a shop or facility in the shopping mall. Swap your roles after each conversation.
Floor Plan